We strive to satisfy our customers, but due to the nature of our business we maintain a strict refund and return policy.
Since we begin incurring costs the minute we begin the pre-production process, orders must be cancelled in the first 24 hours for a full refund. Once production begins we will process your order to completion as we do not interrupt our process to cancel or change individual orders.
While we do not accept returns unless items are defective, damaged or incorrectly shipped, we will make every effort to make things right. If you have issues with your order please email us with a description and image (if possible) and we will replace your item or issue you store credit if appropriate as determined by management.
If we have approved the return of your item(s), send it to the address below:
Emotion Mask - Returns
773 Huiet Drive
McDonough, GA 30252